Credit Card loss and your RM250 liability. Also, why is Bank Negara failing to act?

Kehilangan kad kredit dan tanggungan anda setakat RM250 sahaja. Mengapakah Bank Negara gagal ambil tindakan yang sepatutnya?

????????RM250??????????????

I would like to congratulate the learned Justice YA Datuk Mohamed Apandi Ali for holding that Bank Negara Guidelines on Credit Cards issued to all such companies in Malaysia “had the force of law.” He also held that the guidelines limit the liability of the cardholder to only RM250 when loss is reported promptly.

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The following I quote from Malay Mail Online here.

Apandi held that “the bank’s attempt to modify these guidelines and to remove this protection was contrary to law and public policy”.

The decision of the High Court also declared the bank to be in contravention of the Payments Systems Act that could subject the organisation

14 thoughts on “Credit Card loss and your RM250 liability. Also, why is Bank Negara failing to act?”

  1. YBro
    Thank you for highlighting this very important consumer protection matter. The rakyat is grateful for your vigilance on matters such as these.

  2. Why is Bank Negara waiting before acting against MBF? Bank Negara must protect public interest and not the interest of MBF. MBF is a big bully. MBF knew that about the Bank Negara Guidelines and yet it still try to force the innocent card holder to pay for something that someone else spent.

    Bank Negara must act now in order to set example so that other credit companies follow strictly to the Bank Negara Guidelines.

  3. Whether it is MBF or not, card holders facing such bully tactics of the credit card should lodge a report with Bank Negara as advised by YB Wee. We know Bank Negara will not take actions against big credit companies. But we must swamped them with the complaints and informed our MPs so that Bank Negara’s attitude can be exposed in Parliament.

    YB please post the answer you received from the Minister of Finance regarding your question on MBF. I am curious to know what excuses Bank Negara will come up with.

    Sadly to say that “Harap Pagar Pagar Makan Padi” is the best description of our Bank Negara in this matter. I don’t udnerstand why Bank Negara is so scared to act against MBF, just another credit company. I am sure that Bank Negara has no interest in credit companies.

    Lets see what stupid answer the Minister of Finance is going to give on this matter.

  4. Congratulation to Justice Datuk Mohamed Apandi Ali for standing up for the law and the small people of Malaysia. We need more judges like this to protect public from being exploited by big financial institution like Citibank and MBF.

    Thank you Judge. Malaysians are grateful to you!

  5. Bank Negara, wake up! Now that the High Court has said that the Guidelines have the force of law. Bank Negara should now charge MBF for going against the Guidelines in order to set example for others to follow.

    I don’t understand why is Bank Negara still asleep over this matter.

  6. Why must Bank Negara be blamed in this matter. The Consumer Protection element is Bank Negara’s doing. The introduce the legislation.

    Now, it the public that should be lauded. With greater awareness of the protection provided by the government individuals and leaders like YB Wee have managed to bring this level of awareness through the legal system and secured a confirmed position that yes, that legislation of RM250 was indeed in favor of the consumers. That decision would be binding to other similar cases in future. Banks would now have to be more responsive and accountable in their consumer protection aspects over the profit principle. They should put a better mechanism in place to ensure fairness on these instances. All banks not only MBF.

    The heroes here are you people, leaders, Bank Negara for introducing the legislation and the High Court for putting the interest of consumers(like you and me) over big business like CitiBank or MBF.

    Score one for the small people.

  7. the bank negara staffs are good for nothing….they are either stupid or lazy? i think both….!

  8. Syabas dan tahniah diucapkan kepada Hakim YA Datuk Mohamad Apandi Ali kerana membuat perentah bahawa Garis Panduan Bank Negara keatas kad kredit mempunyai kuasa undang undang keatas semua pihak yang berkenaan. Dalam Garis Panduan tersebut memang menghadkan jumlah tanggongan kepada pemegang kad kredit hanyalah setakat RM250.00 sahaja.

    Dengan adanya garis panduan ini rakyat akan berasa lega dan tidak lagi menjadi mangsa buli dari instituisi kewangan seperti Citibank dan MBF. Walau bagaimana pun Bank Negara Malaysia harus memantau dan mengambil tindakan undang undang jika ada pihak bank mematuhi arahan Garis Panduan tersebut.

    Kepada YB Wee juga diucapkan tahniah kerana telah menyiarkan berita ini dalam laman web ini. Saya juga berharap agar YB dapat menyiarkan jawapan dari Menteri Kewangan berkenaan perkara ini yang akan dibangkit dalam sidang Parlimen. Juga diharap agar YB akan terus menyiarkan apa jua berita yang berfaedah kepada rakyat dalam laman web ini.

  9. Bank Negara, what are you waiting for? Take actions against MBF and other credit companies who have violated your own Guidelines.

    I just cannot understand why Bank Negara dare not take action against MBF. I wonder why?????

  10. Even President Obama has signed sweeping credit card reforms into law to shield American credit holders from the abused by credit companies i.e. from predatory fees and others.

    Here in Malaysia, Bank Negara was not acting on official complaint from MP. Why is Bank Negara was so scared of MBF. Is MBF that great and powerful.

    We demand that Bank Negara governor, Tan Sri Zeti, to wake up and protect public interests and control credit card companies like MBF and Citibank to stop exploiting members of the public. I am certain that there are many more such cases.

    Consumers/credit card holders whether from MBF or other companies, please stand up and lodge as many complaints as possible to Bank Negara so that it will have to protect members of the public for a change!

  11. Bank Negara officers: Are you all asleep? Wake uplah to protect the people. Your gaji are paid by the rakyat not by MBF. This is a clear case of violations of Bank Negara Guidelines on Credit Card. Why waiting?

    Charge MBF in court immediately and the other credit companies will toe the line.

    Bank Negara, your existence is to regulate these legal “Loan Sharks” and protect the people. But you are now protecting the credit card company (MBF).

    YB Wee, please whack Bank Negara in Parliament for not performing their duties and for protecting MBF.

  12. Tell me. When has Bank Negara ever taken action against any bank for abuse of rules.
    These banks break all sorts of bank rules with impunity and yet get away scot-free.

  13. Hi,

    I am anotehr victim of Mbf cards. Despite making an official complaint to Bank Negara, Mbf is now taking me to court!

    If anyone could help, I would be very grateful! Thank you!

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