Civil Aviation Authority of UK
CAA Advice To Passengers Hit By Long Delays
Date: 23 October 2012
A judgment today at the European Court means passengers will now be able to claim compensation from airlines for delayed
flights in some situations. Following the judgement, the UK Civil Aviation Authority (CAA) is offering new advice to passengers in
the event their flight is delayed.
Today
This month on the 6th of Nov MAS flight to London was delayed for more than 24 hours. The brand new Airbus A380 with a registration 9M-MNA was grounded due to low pressure in one of the brake accumulators.
The delay was avoidable if the engineering top managements were proactive and knowledgeable to solve the problem but they rather got busy to buy the parts for obvious reasons.
It has cost MAS more than half a million ringgit paying the for hotel’s and food for the passengers, not to mentioning the millions of ringgit loss of revenue due to non-utilization of aircraft and reputation as a premier carriers but also in the course fuming a long term MAS VVIP customer from Pahang which was totally avoidable with proper timely engineering approval/action.
Now with this new EC Regulation 261/2004 on passenger right to claim compensation for any flights delayed for more than 3 hours came into effect in October 2012, it will make a big hole in MAS pockets if all the passengers claim for compensations for this flight delay and this is not the first time .
It all trace to no other then the incompetent CEO of MAS Engineering bo(otak) head Azhari, under his direct order the replacement of the un-serviceable parts was actioned rather than seeking the engineering expertise of the experienced MAS technical team who suggested to do a swap of the parts within the aircraft brake systems.
This bo(otak) idiot should have just taken the advise from the experienced floor engineer to just swap its position and let the aircraft fly under concession @ MEL (Minimum Equipment List) by changing the parts/defect position – unfortunately bo(otak) has kept all the experienced floor engineers isolated from the decision making process. He eagerly instructed the AOG desk to buy the parts though it was ordered with the service provider.
Some may say, it
Brovo GE Man.. Very detail indeed. Hope AJ will have another look at engineering and “THINK”.
About the delay of A380 on 6 Nov. It must be MH2 supposedly to depart KUL at 2340 hrs. That means there was no MH3 departing London on 7 Nov at scheduled time of 1050 hrs as the delay was more than 24 hrs as you mentioned it. I was a little confused because I was on board MH3 on 7 Nov from London. It took off at 1430 hrs. Yes there was a delay but only 3 hrs 40 min. And I did received an email from Cheryl.Reneaux@uk.malaysiaairlines.com on 6 Nov at 1929 hrs informing of the ~ 4 hrs delay. When I entered our new Golden Lounge at 1215 hrs, I could see through the glass pane the A380 was already parked at Gate 5, Heathrow Terminal 4. Perhaps you got the wrong date by mistake or the wrong period of delay from your sources.
Di harap di masa akan datang semua fakta haruslah tepat kerana kes di atas dipanjangkan dengan pertuduhan ke atas orang lain. Betul atau tidak pertuduhan itu soal kedua kerana ianya perlu penyiasatan tetapi permulaannya haruslah dengan fakta yang tepat.
Could it be some are still in MAS, but working for the disgruntled cheapskate fellow and creating such engineering problems that incur losses running into millions of Ringgit for the airline?
Needs checking especially when even new aircraft have problems resulting in expensive disruptions.
Well done, GE man. Keep exposing the cr**ks. Kick AJ out, the rest will follow.
Wish this ruling applies in Malaysia so that AirAsia’s passengers will not have to put up delays most of the time.
That Botak is just incompetent. Only the TOPless management needs him. He should just go back to where he belong i.e. AirAsia provided they will accept an incompetent fella like him.There are more problems in the Engineering Division after he was installed by the Pariah and gang. He should follow the foot step of Nanny Danny and Al Ishal Ishak and leave MAS quietly. At least Al Ishal has been awarded a post in AirAsia for doing a good job in making MAS to pay a lot of money for the new blue logo for MAS!
Hope the same judgement can be implement in Malaysia.How i wish i can make money from Airasia.
Hopefully one day such ruling will be applicable in Malaysia. Then the pariah will be running for his life. With the Botak around, I will not be surprised if one day MAS had to pay huge compensation for such delay. Incompetent botak, tak malukah. No one need you in MAS except the brainless idiots sitting up in the nice air-condition and drawing big salaries.
The tak malu and incompetent botak will never leave because he never had it so good. I am sure that he never in his dream thought that he will be the head of engineering. It is now showing that MAS is having problems with its engineering side. AJ please wake up, MAS does not need an incompetent botak at all. Just give him the boot like you did to Martin Burrow will be good for MAS.
I hope that such ruling is made in Malaysia so that air traveler rights are protected from being bullied by airlines such as AirAsia.
The Botak has got some junior engineers to go around to tell ppl that he is from Khazana and not AA….what BS
This type of ruling should be made in Malaysian courts to protect the travelers. Then we will see whether Tony can still blow his trumpet and assisted by the Star.
Read the fine print, people.
First of all, it’s “may” claim, not “can” claim or an “automatic right to claim”.
Second, there are several extenuating circumstances that airlines can use to justify flight delays or cancellations. There are enough loopholes to keep lawyers for the airlines to tie up such cases in knots, should the cases go to litigation.
Third, the “ruling”, as such, is only applicable within the EU. There will be fierce opposition if it the EU tried to give it applicability outside the EU. Witness how the EU was forced to compromise over the carbon emissions scheme for airlines.
Any such policy will have be negotiated under the auspices of the ICAO and IATA for it to have worldwide applicability.
Further, such a policy will have to be ratified by the individual member states of the ICAO and accepted by the members of IATA.
So, it’s not as easy as it looks, wishful thinking aside.
After the Gman made his usual trenchant observations on this topic, the others who had voiced opinions suddenly went quiet.
Way to go, Gm an!
We can do even WITHOUT getting that CAA ruling applicable in Malaysia. Do not ever forget the June 13 landmark decision by the Consumer Claims Tribunal involving a case of ridiculous flight delay:
http://weechookeong.wordpress.com/2012/06/15/now-everyone-can-sue-compensated-for-flight-delay/
Apart from this landmark decision, in most cases the airlines would still get away due to the customer’s own attitude, gullibility and lack of awareness on consumer rights.
I’m sorry that your hope of seeing everyone keep quiet for long is now dashed, Poseidon’s Spear. However, let me recommend a perfect place where you can have everyone else silent. The morgue in any nearby General Hospital will suit you very well.
Thank you.
Av Joe
Yes, I am aware of the CCT ruling you had referred to.
As a fairly frequent traveller myself, such initiatives to protect passengers against unwarranted, unreasonable or untenable restraints on passengers’ rights is to be applauded.
We must be careful, however, that consumer and judicial activism does not result in unfair and onerous restrictions on the way that companies (airlines in this case) run their business.
Low-cost carriers have a different operational model and work under different constraints from “premium” full-service carriers.
To put it bluntly, it’s Pollyanna-ish to expect first world service at third world prices.
Why else would LCCs be flourishing (in most cases) and taking away traffic from the full-service carriers?
If passengers aren’t prepared to acknowledge these operational differences and accept these constraints, then they would be well advised to give their business to the “FSCs” and stay well clear of the LCCs.
Alas, for most of us, the contents of our bank accounts preclude us from partaking of such indulgences!
On a side note, I believe that most, if not all, of the airline check in desks at Changi Airport close 30-45 minutes before scheduled flight departures.
Alas, for most of us, the contents of our bank accounts prevent us from partaking of such ibdu
My apologies for the typo. Please ignore the last paragraph in my preceding post above.